Terms and conditions

Terms and Conditions

Thank you for using One Royal Art. These "Terms and Conditions" govern your use of the site and purchase of goods and services from the site. You will also find information on your privacy on other pages of the site and these pages shall be incorporated into these "Terms and Conditions". If you have any questions, please contact us.

Product Information

We have made every effort to display as accurately as possible the colors and texture of our products that appear on the website. However, as the actual colors you see will depend on your display, we cannot guarantee that your display of any color will accurately reflect the color of the product on delivery. Given the handmade nature of our products, all sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Each product you buy is unique and no two pieces can be exactly the same.

We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Prices are subject to change without notice. We do not guarantee presence of the item listed on the website due to sales at our store, but we take all reasonable care to ensure accuracy of the product presence, prices and all details appearing on the website are correct and up to date for your convenient shopping.


Please note that our website was created for the purpose of familiarizing yourself with the items we sell. All final sales must be made with either your personal visit to the store or by confirmation phone call. You may add items you wish to buy in your cart and our system will send us information about your order. Then our sales administrator will contact you using the personal information you provided. They will confirm your order including price, shipping options and tax.

Return Policy

If, for any reason, you are not 100% satisfied with your selection, please return the item within 14 days in its original condition. We will refund the full purchase price or exchange it, whichever you prefer. Original shipping fees are non-refundable. However, if the return is the result of our error, we will pay the original and return shipping costs.

Returns received after 14 days are subject to fees. Additionally, damaged items or items that are not returned in original condition are also subject to fees. Please note that we reserve the right to refuse acceptance of late returns including damaged items or items not returned in their original condition.


These part of terms and conditions apply if you choose to take up a subscription for newsletters and special offers from nwww.oneroyalart.com Your subscription entitles you to receive newsletters and special offers from www.oneroyalart.com. We reserve the right to refuse to accept any application for a subscription for any reason.

Special offers (coupons)

Each offer (coupon) we send you will be for a specific time period. Please note that, once the date on a coupon has passed, the coupon will be worthless and you will not be able to redeem it, as applicable. Please keep your coupons in a safe place before redeeming them as we cannot accept liability for lost coupons.

Terms and conditions updates

We reserve a right to update our "Terms and Conditions" at anytime. "Terms and Conditions" stated at the time of final sale will remain applicable to that particular sale. Once a final sale has been processed we will send you an e-mail with the "Terms and Conditions" that were posted on our website at the time the final sale was processed.

Send us an e-mail here

  • United States of America

    phone: +1(917)3254992

  • France

    phone: +33 652961598